Terms of service

Last updated: 24 January, 2026

Welcome to Epitome Office Solutions.
By accessing, browsing, or purchasing from this website, you agree to the Terms of Service outlined below. If you do not agree, please refrain from using this website or completing a purchase.

1. About Epitome Office Solutions

This website is operated by Epitome Office Solutions, a supplier of office equipment, printing solutions, consumables, spare parts, and related services.

Throughout these Terms:

  • “We”, “Us”, “Our” refer to Epitome Office Solutions

  • “You”, “Customer”, “User” refer to anyone accessing or purchasing from this website

2. Use of This Website

You agree to use this website for lawful purposes only and not to:

  • Violate any applicable laws or regulations

  • Infringe upon our intellectual property

  • Attempt unauthorized access to our systems or data

  • Submit false, misleading, or fraudulent information

We reserve the right to restrict, suspend, or terminate access where misuse is identified.

3. Products & Availability

We offer:

  • Printers and photocopiers (new and refurbished)

  • Toner cartridges and printing consumables

  • Spare parts and accessories

Product images are for illustration purposes only. Actual products may vary slightly due to manufacturer updates, refurbishment status, or supplier changes.

All products are subject to availability. If an item becomes unavailable after an order is placed, we will notify you promptly and offer an alternative, refund, or cancellation.

4. Pricing & Payments

  • All prices are listed in Kenya Shillings (KES) unless stated otherwise

  • Prices may change without prior notice

  • Orders must be fully paid before dispatch unless otherwise agreed in writing

Accepted payment methods are those displayed at checkout, including mobile money and bank transfer.

We reserve the right to cancel or place orders on hold where fraudulent or unauthorized activity is suspected.

5. Shipping & Delivery

Delivery timelines depend on:

  • Product type

  • Delivery location

  • Courier service performance

Estimated delivery timelines are provided for guidance only and are not guaranteed.

Ownership and risk transfer to the customer once the product is handed over to the courier. While we will assist with delivery-related issues where possible, we are not responsible for delays or losses beyond our control.

6. Inspection on Delivery

Customers are required to:

  • Inspect products immediately upon delivery

  • Report visible damage, missing items, or incorrect deliveries within 24 hours

Claims raised after this period may not be accepted.

7. Returns & Refunds

Eligibility for Returns

Returns may be accepted if:

  • The product is defective

  • The incorrect item was supplied

  • The issue is reported within the approved return period

Non-Returnable Items

Returns are not accepted for:

  • Used or opened consumables (toner cartridges, ink, etc.)

  • Items damaged through misuse or improper installation

  • Clearance or “final sale” items

Approved refunds will be processed using the original payment method within a reasonable timeframe.

8. Refurbished Equipment Disclaimer

Refurbished equipment:

  • Is professionally inspected, serviced, and tested

  • May show cosmetic wear consistent with prior use

  • Is sold based on functionality, not cosmetic appearance

Minor cosmetic imperfections do not qualify as defects.

9. Warranties

Some products may include limited manufacturer or in-house warranties.

Warranties do not cover:

  • Misuse, negligence, or power surges

  • Unauthorized repairs or modifications

  • Damage caused by third-party technicians

Warranty claims must follow the instructions provided at the time of purchase.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Epitome Office Solutions shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the value of the product purchased

This includes, but is not limited to, loss of business, revenue, or data.

11. Intellectual Property

All content on this website—including text, images, logos, graphics, and designs—is the property of or licensed to Epitome Office Solutions.

Unauthorized copying, reproduction, or redistribution is strictly prohibited.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.
We collect only what is necessary to process orders and provide services, and we take reasonable steps to protect your data.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes take effect immediately once published on this page.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Kenya.
Any disputes shall be resolved under Kenyan jurisdiction.

15. Contact Information

For questions or clarifications regarding these Terms:

Epitome Office Solutions
Popman House (Khoja Roundabout), Ground Floor, Shop 8, Nairobi, Kenya
+254 797 964 549
epitomeofficeltd@gmail.com
WhatsApp available on the same number